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Align NetworkPBS & Plan Management
Complaints & Feedback

Make a Complaint

We take every complaint seriously. Telling us what went wrong helps us fix it — for you and for everyone we support. You can complain anonymously, and making a complaint will never affect the services you receive.

You can also go directly to the NDIS Commission

You do not have to complain to us first. The NDIS Quality and Safeguards Commission accepts complaints about NDIS services on 1800 035 544 or at ndiscommission.gov.au.

Tell us what happened

All complaints are recorded in our complaints register and reviewed by management.

Prefer to talk? Call us on 08 7509 4185 (Mon–Fri, 9am–5pm AWST).